To ensure a secure and compliant gaming experience, we require a straightforward identity verification process before your first withdrawal. This procedure, known as Know Your Customer (KYC), is standard practice. You can typically complete this through your player account portal.
What is KYC?
KYC, or Know Your Customer, is a mandatory identity verification process. It helps us prevent fraud, money laundering, and underage gambling, ensuring a safe environment for all our players. Completing KYC is a necessary step before processing any withdrawals.
Required Documents
We need three types of documents: a Government-Issued Photo ID (Passport, Driver's Licence, or National ID Card), Proof of Address (Utility Bill, Bank Statement, or Government Letter dated within the last 3 months), and Proof of Payment Method (showing your name and last 4 digits if applicable).
Submitting Your Documents
You can upload your documents directly through your WIN Casino account portal. Alternatively, you may be guided to submit them via email to our customer support team. Please ensure all copies are clear and legible to avoid processing delays.
Verification Timeframe
Once submitted, our team typically reviews documents within 24 to 72 hours. We advise submitting clear, complete documents to expedite this process. You will be notified once your verification is complete.
Withdrawals After Approval
After your KYC is approved, you can make withdrawals of up to €1,000 daily, €2,500 weekly, and €10,000 monthly. E-wallet and crypto withdrawals are processed within 0-24 hours, while bank transfers may take up to 7 business days. WIN Casino does not charge any withdrawal fees.
